Service Manager Customers Plug-in

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Introduction The Customers option in Hornbill allows you to create and manage organisation and contact records. For Service Manager these are used when supporting people that are external to your business. When Service Manager is installed, users with access to Service Manager will have access to the Service Manager Customers Plug-in.

Related Articles Organizations Contacts

Organization Request List

When viewing the details of an organization, a section titled Requests is available. This lists shows all the active requests that have been raised against contacts that are associated to that organization.

• Active Requests

The list of requests includes requests that have the status of New, Open, On-hold, and Resolved.