Service Manager

Introduction

Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management.

Features

• Request List
• Dashboard
• Change Calendar
• My Boards
• IT Asset Management
• Services
• Self Service

ITIL Processes

Incident Management

Incidents are used to manage unplanned interruptions or reduction in quality to an IT service.

Administration

Getting going with Service manager (for Administrators)