Service Manager

Introduction

Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management.

Features

• Request List
• Dashboard
• Change Calendar
• My Boards
• IT Asset Management
• Services
• Self Service

Administration

Getting going with Service manager (for Administrators)

Frequently Asked Questions

What are Requests?

What is progressive capture?

What are Incidents?

Create requests to log Incidents

What are Service requests?

What is the Heads up display?

Using the Request list - Assigning, Adding, Viewing, Filtering, Sorting, Searching, Printing and Exporting

What is the timeline in a request?

How do I Update a request?

How do I resolve or close a request?

What do I get as defaults for Service Manager?

What Service Manager Roles exist?

What is workflow?

What are teams?

How can I set up or change a workflow process?

What are response and resolution times?

How do I change how Progressive capture works?

What are Changes?

Review changes in the Change Calendar

What are Problems?

What is a Dashboard?

Set up and manage a Dashboard