Difference between revisions of "Service Manager"
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==ITIL Disciplines== | ==ITIL Disciplines== | ||
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* Incident Management | * Incident Management | ||
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| − | :: Incidents are used to manage unplanned interruptions or reduction in quality to an IT service. | + | :: ''Incidents are used to manage unplanned interruptions or reduction in quality to an IT service.'' |
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| − | <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width: | + | <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:800px"> |
* Problem Management | * Problem Management | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
| − | :: Problems are used to manage the investigation of an issue where the root cause is unknown. | + | :: ''Problems are used to manage the investigation of an issue where the root cause is unknown.'' |
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| − | <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width: | + | <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:800px"> |
* Change Management | * Change Management | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
| − | :: Changes are used to manage the addition, modification, or removal of anything that could have an affect on IT Services. | + | :: ''Changes are used to manage the addition, modification, or removal of anything that could have an affect on IT Services.'' |
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Revision as of 13:49, 23 January 2015
Home > Service Manager
Introduction
Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management.
Features
ITIL Disciplines
- Incident Management
- Incidents are used to manage unplanned interruptions or reduction in quality to an IT service.
- Problem Management
- Problems are used to manage the investigation of an issue where the root cause is unknown.
- Change Management
- Changes are used to manage the addition, modification, or removal of anything that could have an affect on IT Services.
Administration
- Business Process Workflow
- Progressive Capture Workflow
- Request Priorities
- Service Levels
- Configure inbound emails to create and update requests
- Form Designer