Difference between revisions of "Service Manager"
Jump to navigation
Jump to search
| Line 17: | Line 17: | ||
<div class="mw-collapsible-content"> | <div class="mw-collapsible-content"> | ||
:: Incidents are used to manage unplanned interruptions or reduction in quality to an IT service. | :: Incidents are used to manage unplanned interruptions or reduction in quality to an IT service. | ||
| + | </div> | ||
| + | </div> | ||
| + | |||
| + | <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:700px"> | ||
| + | * Problem Management | ||
| + | <div class="mw-collapsible-content"> | ||
| + | :: Problems are used to manage the investigation of an issue where the root cause is unknown. | ||
| + | </div> | ||
| + | </div> | ||
| + | |||
| + | <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:700px"> | ||
| + | * Change Management | ||
| + | <div class="mw-collapsible-content"> | ||
| + | :: Changes are used to manage the addition, modification, or removal of anything that could have an affect on IT Services. | ||
</div> | </div> | ||
</div> | </div> | ||
Revision as of 16:55, 5 January 2015
Introduction
Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management.
Features
- Request List
- Dashboard
- Change Calendar
- My Boards
- IT Asset Management
- Services
- Self Service
ITIL Disciplines
- Incident Management
- Incidents are used to manage unplanned interruptions or reduction in quality to an IT service.
- Problem Management
- Problems are used to manage the investigation of an issue where the root cause is unknown.
- Change Management
- Changes are used to manage the addition, modification, or removal of anything that could have an affect on IT Services.