Difference between revisions of "Service Manager"
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| Line 11: | Line 11: | ||
* [[Self Service]] | * [[Self Service]] | ||
| + | == ITIL Processes == | ||
| + | === Incident Management === | ||
| + | Incidents are used to manage unplanned interruptions or reduction in quality to an IT service. | ||
== Administration == | == Administration == | ||
[[Getting going with Service manager (for Administrators)]] | [[Getting going with Service manager (for Administrators)]] | ||
[[Category:Service Manager]] | [[Category:Service Manager]] | ||
Revision as of 16:30, 5 January 2015
Introduction
Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management.
Features
- Request List
- Dashboard
- Change Calendar
- My Boards
- IT Asset Management
- Services
- Self Service
ITIL Processes
Incident Management
Incidents are used to manage unplanned interruptions or reduction in quality to an IT service.