Difference between revisions of "Service Manager"
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Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management. | Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management. | ||
| − | + | == Features == | |
* [[Request List]] | * [[Request List]] | ||
* Dashboard | * Dashboard | ||
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* [[My Boards]] | * [[My Boards]] | ||
* [[IT Asset Management]] | * [[IT Asset Management]] | ||
| + | * Services | ||
* [[Self Service]] | * [[Self Service]] | ||
Revision as of 13:10, 16 December 2014
Introduction
Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management.
Features
- Request List
- Dashboard
- Change Calendar
- My Boards
- IT Asset Management
- Services
- Self Service
Frequently Asked Questions
Getting going with Service manager (for Administrators)
Create requests to log Incidents
What is the timeline in a request?
How do I resolve or close a request?
What do I get as defaults for Service Manager?
What Service Manager Roles exist?
How can I set up or change a workflow process?
What are response and resolution times?
How do I change how Progressive capture works?