Difference between revisions of "Service Manager"
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== Administration == | == Administration == | ||
| − | * [[How_can_I_set_up_or_change_a_workflow_process? | Set up or change a | + | * [[How_can_I_set_up_or_change_a_workflow_process? | Set up or change a Business Process Workflow ]] |
| − | * [[How_do_I_change_how_Progressive_capture_works? | Set up or change | + | * [[How_do_I_change_how_Progressive_capture_works? | Set up or change a Progressive Capture Workflow]] |
* [[Set_up_a_Service | Establish a Service]] | * [[Set_up_a_Service | Establish a Service]] | ||
* [[Set_up_Priorities |Set up Priorities]] | * [[Set_up_Priorities |Set up Priorities]] | ||
Revision as of 13:09, 12 January 2015
Introduction
Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management.
Features
- Request List
- Dashboard
- Change Calendar
- My Boards
- IT Asset Management
- Services
- Self Service
ITIL Disciplines
- Incident Management
- Incidents are used to manage unplanned interruptions or reduction in quality to an IT service.
- Problem Management
- Problems are used to manage the investigation of an issue where the root cause is unknown.
- Change Management
- Changes are used to manage the addition, modification, or removal of anything that could have an affect on IT Services.
Administration
- Set up or change a Business Process Workflow
- Set up or change a Progressive Capture Workflow
- Establish a Service
- Set up Priorities
- Set up Service levels
- Configure inbound emails to create and update requests
- Set up Asset types
- Form Design