Difference between revisions of "Service Manager"
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<div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:700px"> | <div class="mw-collapsible mw-collapsed" data-collapsetext="Show Less" data-expandtext="Read More" style="width:700px"> | ||
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:: Incidents are used to manage unplanned interruptions or reduction in quality to an IT service. | :: Incidents are used to manage unplanned interruptions or reduction in quality to an IT service. | ||
Revision as of 16:43, 5 January 2015
Introduction
Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management.
Features
- Request List
- Dashboard
- Change Calendar
- My Boards
- IT Asset Management
- Services
- Self Service
ITIL Disciplines
- Incident Management
- Incidents are used to manage unplanned interruptions or reduction in quality to an IT service.