Runbooks

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Introduction Orchestration is fulfilled via the creation of a Runbook, enabling different operations to be bound together within a business process to perform a complete end to end solution. Allowing for the standardisation/automation of best practices that improve efficiency, reliability and reducing user error. As an example, the onboarding of a new user could require the following to be set-up / configured: AD User Account creation Mailbox Creation Forum / Wiki Access Software Installation Database Access rights The above actions are most likely conditional based on information passed to the Runbook and logic provided by Hornbill's Powerful Business Process Workflow tool. Only features specific to Runbooks will be discussed; for further details, refer to Business Process Designer documentation.

Related Articles ITOM Package Library Business Process Designer

Runbooks List

Runbook The name of the Runbook Category Runbook Category Created By The User that created the Runbook process Created On Runbook Process creation date Updated By The User that last updated the Rnbook process Published version Runbook published version number

Active State Identifies Active or De-Activated Runbooks Action Buttons Enables actions to be executed on the adjacent Runbook Publish Open the Publishing Manager Copy Createa a new copy of the Runbook Rename Rename the Runbook Delete Delete the Runbook Invoke Execute the Runbook

Toolbar

• Filter

Free Text Filter on Runbook, Category & Created By

• Dropdown Filter

Active State filter

• Mannage Executed Processes

Displays all executed processes, provides trouble shooting and process control features

• Create New

Creates a new Runbook process

• Delete

Delete selected runbbook(s)

Runbook Business Process

One major difference with the BPM, as used within Applications such as Service Manager, is that output parameters can be defined. Applications that use the BPM can utilise the Output Parameters in the same manner as that of provided by Cloud Automation results.

Process Nodes

• Hornbill Automation

Invoke Hornbill Actions

• Cloud Automation

Interact with third parties

• IT Automation

Invoke ITOM Packages or other Runbooks

• Decision

Conditional execution based on one or more expressions

• End Process

• Abort

• Start Parallel Processing

• Finish Parallel Processing

Runbook Process Settings

• Input Parameters

Parameters which can be used throughout the process

• Output Parameters

Parameters which will be passed on to the calling process

• Category

Allowing for categorisation & searching

• Description

Allowing for searching

• Display Options

Normal/Projector - providing a more high contrast viewing alternative

• Access Granted To

Access can be granted based on Role, User or Group

IF the "Access Granted To" is set, then the ability to run this particular Runbook will be limited to only specific users and those users who are members of the configured Groups