Runbooks

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Introduction A Runbook provides an orchestration mechanism, that enables dissimilar operations to be bound together within a business process to perform a complete end to end solution. Enabling for the standardisation/automisation of best practices that improve efficiency, reliability and reducing user error. An example might be the on-boarding of a new user may require the following to be set-up / configured: AD User Account creation Mailbox Creation Forum / Wiki Access Software Installation Database Access rights Whether some or all of the above operations are actioned would can be conditional on information passed to the runbook or logic controlled by the Runbook's business process.

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