Runbooks

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Introduction A Runbook provides an orchestration mechanism, that enables dissimilar operations to be bound together within a business process to perform a complete end to end solution. Enabling for the standardisation/automisation of best practices that improve efficiency, reliability and reducing user error. An example might be the on-boarding of a new user may require the following to be set-up / configured: AD User Account creation Mailbox Creation Forum / Wiki Access Software Installation Database Access rights Whether some or all of the above operations are actioned would can be conditional on information passed to the runbook or logic controlled by the Runbook's business process.

Related Articles ITOM Package Library Business Process Designer

Runbooks List

• Runbook

• Category

• Created By

• Created On

• Updated By

• Published version

• Active State

• Action Buttons

• Publish

• Copy

• Rename

• Delete

• Invoke

Process Blocks

The blocks you have access to are:

Hornbill Automation Cloud Automation IT Automation Decision End Process Abort Start Parallel Processing Finish Parallel Processing

Invoke Hornbill Actions Interact with third parties Interact with other ITOM packages/runbooks go down a second path you are able to set Output Parameters in this block type stop processing

Core Concepts

One major difference with a Business Process within Service Manager is that you can define Output Parameters (under "Manage process settings"). These Output Parameters can be used within a Business Process - much like a Cloud Automation results.

Runbook Settings

ITOM Runbook Properties

• Input Parameters

Parameters which can be used throughout the process

• Output Parameters

Parameters which will be passed on to the calling process

• Category

Allowing for categorisation & searching

• Description

Allowing for searching

• Display Options

Normal/Projector - providing a more high contrast viewing alternative

• Access Granted To

Access can be granted based on Role, User or Group Role is currently not working

It is possible to set Input and Output Parameters which are either Required (MUST be passed or returned to/by the Runbook) as well as Optional parameters.

IF the "Access Granted To" is set, then the ability to run this particular Runbook will be limited to only specific users and/or those users who are members of the configured groups Groups