Resolve and Close Request Action Item
Jump to navigation
Jump to search
Home > Service Manager > Service Manager Request Types > Resolve and Close Request Action Item
IntroductionThe Resolve and Close Action Item is used to set the request status to either Resolved or Closed. |
Related Articles |
Options
- Resolve
- Close
- Closure Category
- Resolution Text
- Editing
Settings
- Prevent resolution when there are outstanding Activities
- Enforce the selection of a closure category
- Resolve Linked Requests