Difference between revisions of "Resolve and Close Request Action Item"
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* Prevent resolution when there are outstanding Activities | * Prevent resolution when there are outstanding Activities | ||
* Enforce the selection of a closure category | * Enforce the selection of a closure category | ||
| − | + | ||
| + | === Resolve Linked Requests == | ||
| + | A Service Manager setting is available which enables a feature within the Request Close Action Item that allows an analyst to resolved one or more requests that are linked to the request that you are resolving or closing. | ||
| + | |||
| + | app.request.resolve.enableLinkedRequestAction | ||
| + | |||
| + | |||
[[Category: Service Manager]] | [[Category: Service Manager]] | ||
Revision as of 22:31, 6 March 2017
Home > Service Manager > Service Manager Request Types > Resolve and Close Request Action Item
IntroductionThe Resolve and Close Action Item is used to set the request status to either Resolved or Closed. |
Related Articles |
Options
- Resolve
- Close
- Closure Category
- Resolution Text
- Editing
Settings
- Prevent resolution when there are outstanding Activities
- Enforce the selection of a closure category
= Resolve Linked Requests
A Service Manager setting is available which enables a feature within the Request Close Action Item that allows an analyst to resolved one or more requests that are linked to the request that you are resolving or closing.
app.request.resolve.enableLinkedRequestAction