Difference between revisions of "Resolve and Close Request Action Item"
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:* [[Problem Records]] | :* [[Problem Records]] | ||
:* [[Service Requests]] | :* [[Service Requests]] | ||
| − | :* [[Change | + | :* [[Change Requests]] |
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| + | == Options == | ||
* Resolve | * Resolve | ||
* Close | * Close | ||
Revision as of 22:24, 6 March 2017
Home > Service Manager > Resolve and Close Request Action Item
IntroductionThe Resolve and Close Action Item is used to set the request status to either Resolved or Closed. |
Related Articles |
Options
- Resolve
- Close
- Closure Category
- Resolution Text
- Editing
Settings
- Prevent resolution when there are outstanding Activities
- Enforce the selection of a closure category
- Resolve Linked Requests