Difference between revisions of "Resolve and Close Request Action Item"
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:* [[Incident Requests]] | :* [[Incident Requests]] | ||
:* [[Problem Records]] | :* [[Problem Records]] | ||
| − | :* [[Service | + | :* [[Service Requests]] |
:* [[Change Request]] | :* [[Change Request]] | ||
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Revision as of 22:23, 6 March 2017
Home > Service Manager > Resolve and Close Request Action Item
IntroductionThe Resolve and Close Action Item is used to set the request status to either Resolved or Closed. |
Related Articles |
- Resolve
- Close
- Closure Category
- Resolution Text
- Editing
Settings
- Prevent resolution when there are outstanding Activities
- Enforce the selection of a closure category
- Resolve Linked Requests