Difference between revisions of "Raising Changes"
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(Created page with "__NOTOC__Home > Service Manager > Raising Changes ==Introduction== Change Management in Service Manager enables customer to manage changes to their IT infra...") |
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Changes can be raised in a number of different ways. | Changes can be raised in a number of different ways. | ||
− | :* An analyst with a minimum of the '''Change Management | + | :* An analyst with a minimum of the '''Change Management User''' role can raise a new Change record from the following places: |
::* The Request List > Using the '''Raise Change''' drop down option next to the '''Raise New''' icon | ::* The Request List > Using the '''Raise Change''' drop down option next to the '''Raise New''' icon | ||
::* Boards > Using the '''Raise Change''' drop down option next to the '''Raise New''' icon | ::* Boards > Using the '''Raise Change''' drop down option next to the '''Raise New''' icon |
Revision as of 16:54, 7 December 2015
Home > Service Manager > Raising Changes
Introduction
Change Management in Service Manager enables customer to manage changes to their IT infrastructure in a controlled manner in order to minimise risk.
Logging a Change
Changes can be raised in a number of different ways.
- An analyst with a minimum of the Change Management User role can raise a new Change record from the following places:
- The Request List > Using the Raise Change drop down option next to the Raise New icon
- Boards > Using the Raise Change drop down option next to the Raise New icon
- Existing Incidents records > Using the Raise Change from the Raise New Linked Request option under the Link Action Bar or Using the Raise Change drop down option next to the Raise New icon
- Existing Problem records > Using the Raise Change from the Raise New Linked Request option under the Link Action Bar or Using the Raise Change drop down option next to the Raise New icon
Changes can be raised against one or multiple assets during the logging process, by associating them using the Assets form in Progressive Capture.
Changes can be routed manually to the Change Management team or a specific individual using the Assignment form in Progressive Capture equally this can be automated using the Assign to Team or Assign to Analyst nodes in an underlying Business Process.