Difference between revisions of "Project Manager"

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|[[Main Page|Home]] > [[Applications]] > Project Manager
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|style="text-align:right;"|[[:Category:Project Manager|Index]]
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==Introduction==
 
==Introduction==
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Live Chat provides a powerful realtime communications tool allowing you to successfully engage with your end users in a more personal way then the usual communication methods of Email or Raising a Request in Self Service.  
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Project Manager allows Project Managers and stakeholders to raise and manage programmes and projects.  Bring together scheduling, resources, project plans, tasks, costs, and much more to plan and manage your projects.  With the use of the Hornbill's Business Process Manager, build projects that follow anything from a simple workflow to an industry-standard Project Management processes.
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== Related Articles ==
 
== Related Articles ==
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:* [[Navigation]]
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* [[Project Manager Administration]]
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:* [[Live_Chat_Sessions|Managing Live Chat Sessions]]
 
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:* [[Live_Chat_Session|Engage in Live Chat Sessions]]
 
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:* [[Live_Chat_Portals|Live Chat on Self Service]]
 
 
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{{#ev:youtube|6OulFK-6jiE|400|right}}
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==Features==
 
==Features==
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These are the main areas of Live Chat that are accessible from the Live Chat application icon in the left hand application bar. Visibility and access to these different areas are dependant on your level of access.
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{{#ev:youtube|xyZHk2IlIG4|320|right}}
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:* [[Live Chat Notifications | Real Time Notifications ]]
 
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:* [[Live Chat Sessions | Manage Chat Sessions]]
 
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:* [[Live Chat Session | Engage in a Chat Session]]
 
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:* [[Live Chat Portals | Self Service]]
 
  
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==Administration==
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:* '''[[Programme Management|Portfolio]]'''
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:: Portfolio Management allows the management of multiple Programmes, each containing multiple projects. If you have the '''Programme Manager''' role, you will have visibility of all programmes.
  
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:* '''[[Project Portfolio|Projects]]'''
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:: The project portfolio provides a list of the active projects that you are a stakeholder in. Projects where you are not either the Project Manager or a Stakeholder will not be available from this view unless you have the '''Project Portfolio Manager''' role which grants visibility to all projects in the portfolio.
  
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:* [[Live Chat Administration | Managing Chat Desk]]
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:* '''[[Project Resourcing|Resources]]'''
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:* [[Live Chat Roles | Roles]]
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:: Project Resources provides any user with the '''Project Portfolio Manager''' role the ability to view both individual and team workloads and capacity across all project tasks within the Project Manager application.
  
 
==Plug-ins==
 
==Plug-ins==
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A very powerful aspect to Hornbill is the ability of the different Apps to work together. Below are some of these plug-ins between Project Manager and other Hornbill Apps
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:* '''Service Manager'''
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:: With Service Manager installed, Project Stakeholders can relate Requests, Assets and Services to Projects.  In order to use this feature, Project Manager users will require a Service Manager subscription.
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:: Using Hornbill's Integration Bridge ([[hornbill_iBridge|iBridge]]) you can raise a new Project from a business process running against a Service Manager request.  This is useful if you want to allow users to submit project requests via the self service portals using Service Manager's catalog items and then from the request, if the project is validated / approved a new project can be automatically raised using the iBridge options and invoking Project Templates and or passing in request variables to the new Project.
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:* '''Document Manager'''
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:: With Document Manager installed, Project Stakeholders can search for and relate documents they have access to with the projects.
  
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* Service Manager
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:* '''Board Manager'''
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:: With Board Manager installed, Project Stakeholders can place and move projects on boards both within the current project and also on external boards.
  
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: With Service Manager installed alongside Live Chat, it is possible to raise requests from a chat session directly linking the request to all of the valuable information captured in the chat session.
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:* '''[[Custom Buttons]]'''
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:: Add custom buttons to your project forms. Use these to cloud / browser based services, and or invoke iBridge operations at a point in time.  
  
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[[Category:Project Manager]][[Category:Videos]]
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[[Category:Live Chat]][[Category:Videos]]
 

Latest revision as of 13:15, 14 June 2021

Home > Applications > Project Manager Index
Pmmainshort1.jpg


Introduction

Project Manager allows Project Managers and stakeholders to raise and manage programmes and projects. Bring together scheduling, resources, project plans, tasks, costs, and much more to plan and manage your projects. With the use of the Hornbill's Business Process Manager, build projects that follow anything from a simple workflow to an industry-standard Project Management processes.

Related Articles

Features

Portfolio Management allows the management of multiple Programmes, each containing multiple projects. If you have the Programme Manager role, you will have visibility of all programmes.
The project portfolio provides a list of the active projects that you are a stakeholder in. Projects where you are not either the Project Manager or a Stakeholder will not be available from this view unless you have the Project Portfolio Manager role which grants visibility to all projects in the portfolio.
Project Resources provides any user with the Project Portfolio Manager role the ability to view both individual and team workloads and capacity across all project tasks within the Project Manager application.

Plug-ins

A very powerful aspect to Hornbill is the ability of the different Apps to work together. Below are some of these plug-ins between Project Manager and other Hornbill Apps

  • Service Manager
With Service Manager installed, Project Stakeholders can relate Requests, Assets and Services to Projects. In order to use this feature, Project Manager users will require a Service Manager subscription.
Using Hornbill's Integration Bridge (iBridge) you can raise a new Project from a business process running against a Service Manager request. This is useful if you want to allow users to submit project requests via the self service portals using Service Manager's catalog items and then from the request, if the project is validated / approved a new project can be automatically raised using the iBridge options and invoking Project Templates and or passing in request variables to the new Project.
  • Document Manager
With Document Manager installed, Project Stakeholders can search for and relate documents they have access to with the projects.
  • Board Manager
With Board Manager installed, Project Stakeholders can place and move projects on boards both within the current project and also on external boards.
Add custom buttons to your project forms. Use these to cloud / browser based services, and or invoke iBridge operations at a point in time.
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