Difference between revisions of "Mailboxes"
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== Plugins== | == Plugins== | ||
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+ | ===Service Manager=== | ||
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+ | If Service Manager is also installed on your instance, you will see two additional options when viewing emails. | ||
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+ | '''Raise Request''' - Use this option to manually raise a new request from the email. This will match a user with the '''from''' email address, against the email address in the users profile, and raise a new request against them. You will be guided through progressive capture forms to raise the request. | ||
+ | '''Apply to Request''' - Use this option to manually apply the email as an update to an existing request. This will match the user with the '''from''' email address and the users profile and show a list of the users requests to add the request too. | ||
+ | |||
+ | ===Timesheet Manager=== |
Revision as of 07:12, 27 July 2017
IntroductionThe Mailboxes View gives you access to the Shared Mailboxes that you have been given access to. Shared Mailboxes can be assigned to roles and users can be assigned roles to manage which Shared Mailboxes they can view |
Related Articles |
Folders
Manage default and new folders, search for emails in one or all folders and empty the content of folders
Emails List
View, Sort and Action emails in each folder
Email Viewer
View emails in a a full window
Compose
Create, reply or forward email messages
Plugins
Service Manager
If Service Manager is also installed on your instance, you will see two additional options when viewing emails.
Raise Request - Use this option to manually raise a new request from the email. This will match a user with the from email address, against the email address in the users profile, and raise a new request against them. You will be guided through progressive capture forms to raise the request. Apply to Request - Use this option to manually apply the email as an update to an existing request. This will match the user with the from email address and the users profile and show a list of the users requests to add the request too.