Difference between revisions of "Jira Service Desk Cloud"

Revision as of 14:02, 4 November 2020

Home > Integration > Business Process Automation & Orchestration > Hornbill iBridge > Jira Service Desk Cloud

Cloud Based IT Helpdesk Ticketing

The Jira Service Desk Cloud Cloud Automation operations for Hornbill allow you to manage customer and request records in Jira Service Desk Cloud.

Atlassian - Jira Service Desk Cloud is a Premium Integration

Authentication

In order to integrate with Atlassian Jira Service Desk Cloud, you will first need to configure, and securely store the authentication credentials for the Atlassian Jira Service Desk Cloud instance and Accounts you want to use with the Hornbill App.

Storing Credentials

In Administration, navigate to System > Security > KeySafe;
Select on + and select Jira Cloud Authentication
Give the Jira Service Desk Cloud KeySafe a Title (this is the name / identifier for the Jira Service Desk Cloud account as you will see it when using the Integration Call node in your business process)
Optionally add a description
Endpoint Name - Define the Jira Service Desk Cloud Endpoint you wish to connect to (not the full URL, so for https://domain.atlassian.net you would put Domain)
Username - Define the username (Jira Service Desk Cloud) against which all the actions will be performed (ensure this user has the appropriate rights in Jira Service Desk Cloud to perform the required actions)
API Token - Store the API token for the above user. See the Atlassian website for details on creating API tokens
Select Create Key to save

Once you have created your Keysafe key, you can then use it to authenticate your Jira Service Desk Cloud Cloud Automation operations.

Revoking Access

If at any point you wish to revoke your Hornbill instances access to Jira Service Desk Cloud, just select the relevant key in your Keysafe list and hit the Trash Can button to delete it

NOTE: This will revoke the rights of any existing Jira Service Desk Cloud Integration Calls in your Business Processes/Custom Buttons/Auto Tasks/Runbooks that are using the revoked Jira Service Desk Cloud Account, so you will need to edit these accordingly.

Cloud Automation Operations

You can automate the use of the operations listed below using Cloud Automations from within the Business Process Designer, Auto Tasks, Custom Buttons or Runbooks.

Jira Service Desk Cloud

Customer

Add To Organization
Add To Service Desk
Create
Get

Request

Add Comment
Create
Get

Read more about using Cloud Automations from the Related Articles section, and learn how to work with input and output parameters for each of the Jira Service Desk Cloudoperations.

Support

If you have any questions regarding the Jira Service Desk Cloud Keysafe Key or Operations, please visit the Hornbill Community Forums.

@@ Line 5: / Line 5: @@
 {|style="width: 100%"
 |- valign="top"
-|style="width:73%"|
+|style="width:63%"|
-[[File:jira_service_desk_logo.png|100px]]
+[[File:jira_service_desk_logo.png|x50px|link=https://www.atlassian.com/software/jira/service-desk]]
-<br>
+===Cloud Based IT Helpdesk Ticketing===
-==Introduction==
-Jira Service Desk Cloud is an IT Helpdesk Ticketing product.
-Operations to manage customer and request records in Jira Service Desk Cloud.
+The Jira Service Desk Cloud '''[[Cloud Automation]]''' operations for Hornbill allow you to manage customer and request records in Jira Service Desk Cloud.
 '''Atlassian - Jira Service Desk Cloud''' is a [[Hornbill_iBridge#Premium_Integrations|Premium Integration]] [[File:Green_Dollar.png|12px|link=https://wiki.hornbill.com/index.php/Hornbill_iBridge#Premium_Integrations|Premium Integration]]
 |style="width:5%"|
+|style="width:15%"|
 |
 |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"|
-== Related Articles ==
+==Related Articles==
 :* [[Hornbill iBridge]]
 :* [[Hornbill_iBridge#Premium_Integrations|Premium Integrations]]
 :* [[Hornbill_KeySafe|KeySafe]]
-:* [[Integration Call]]
+:* [[Cloud Automation]]
 :* [[Business_Process_Designer|Business Process Designer]]
+:* [[Auto Tasks]]
+:* [[Custom Buttons]]
+:* [[Runbooks]]
 |}
-==KeySafe Configuration==
+==Authentication==
 [[File:Jira_cloud_keysafe.png|300px|right]]
 In order to integrate with Atlassian Jira Service Desk Cloud, you will first need to configure, and securely store the authentication credentials for the Atlassian Jira Service Desk Cloud instance and Accounts you want to use with the Hornbill App.
-Configure your '''Atlassian Jira Service Desk Cloud''' account authentication in '''[[Hornbill_KeySafe|KeySafe]]''' in order to use the Jira Service Desk Cloud options.
+===Storing Credentials===
-In the admin console > System > Security > KeySafe
+* In '''[[Administration]]''', navigate to System > Security > KeySafe;
 * Select on '''+''' and select '''Jira Cloud Authentication'''
 * Give the Jira Service Desk Cloud KeySafe a Title (this is the name / identifier for the Jira Service Desk Cloud account as you will see it when using the Integration Call node in your business process)
@@ Line 42: / Line 45: @@
 * Select '''Create Key''' to save
+Once you have created your Keysafe key, you can then use it to authenticate your Jira Service Desk Cloud Cloud Automation operations.
+===Revoking Access===
-'''Managing Atlassian Jira Service Desk Cloud Configurations'''
+If at any point you wish to revoke your Hornbill instances access to Jira Service Desk Cloud, just select the relevant key in your Keysafe list and hit the '''Trash Can''' button to delete it
-* Use KeySafe to create, store and enable integrations with multiple Atlassian Jira Service Desk Cloud accounts for use in your business processes
+'''NOTE''': This will revoke the rights of any existing Jira Service Desk Cloud Integration Calls in your Business Processes/Custom Buttons/Auto Tasks/Runbooks that are using the revoked Jira Service Desk Cloud Account, so you will need to edit these accordingly.
-* From the Keysafe List, select a Jira Service Desk Cloud account, and use the '''Trash Can''' to delete it
-:* Note, this will remove the rights of any existing Jira Service Desk Cloud Integration Calls in your business processes, which are using the now deleted Jira Service Desk Cloud Account, so you will need to edit your business processes accordingly.
-==Business Process==
+==Cloud Automation Operations==
-===Options (Methods)===
-Once you have your Atlassian Jira Service Desk Cloud Account Authorised, your all set to use it with the '''[[Integration Call]]''' in your business processes. The following options are now available for you to use with Atlassian Jira Service Desk Cloud:
+You can automate the use of the operations listed below using '''[[Cloud Automation|Cloud Automations]]''' from within the '''[[Business_Process_Designer|Business Process Designer]]''', '''[[Auto Tasks]]''', '''[[Custom Buttons]]''' or '''[[Runbooks]]'''.
 ===Jira Service Desk Cloud===
@@ Line 63: / Line 67: @@
 :* Create
 :* Get
+<br/>
+Read more about using '''[[Cloud Automation|Cloud Automations]]''' from the Related Articles section, and learn how to work with input and output parameters for each of the Jira Service Desk Cloudoperations.
+==Support==
-Read more about using the '''[[Integration Call]]''' from the Related Articles section, and learn how to work with input and out parameters for each of the Jira Service Desk Cloud options.
+If you have any questions regarding the Jira Service Desk Cloud Keysafe Key or Operations, please visit the '''[https://community.hornbill.com/forum/132-integration-connectors-api-webhooks Hornbill Community Forums]'''.
 [[Category:Integration]]