ITOM Runbooks Quick Guide

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Introduction Hornbills ITOM Runbooks enables you to provide Orchestration by enabling more than one package operation to be executed as part of a process. Process logic can be applied to dictate whether an operation will be executed and the order of execution.

Related Articles IT Operations Management ITOM Package Library

Runbooks

Create a Runbook Process

1. From the ITOM page, select Runbooks
2. Click the And New Runbook(+) button
3. Enter a Name

Building a Runbook Process

1. Select the connection line between the Start and End nodes
2. Right-click on the selected line and select “Add node between connected nodes”

3. Select IT Automation

4. Hover over the IT Automation node, and click on the Settings icon

5. Enter Run Harry as the Display name

6. Click the Add Package button

7. Select Harry Hornbill

8. Confirm the Run Operation is set to Show Harry

9. Set Target Machine type to Machine, and select a Computer

10. Click Save draft button

Publish a Runbook Process

1. Click the Publishing Manager button

2. Click the Publish button

3. Click Runbooks from the breadcrumbs at the top of the page

Manually Execute a Runbook Process

1. Locate the Runbook Entry on the Runbooks list
2. Click the Invoke action button
3. Click Invoke

Schedule a Runbook Process

1. Navigate to (Home > ITOM > Job Scheduling)

2. Click the Create New button, and Select Runbook Schedule

3. Enter the following Schedule details:

   1. Name: Harry Hornbill

   2. Schedule: Run Once

   3. Runbook: Run Harry

   4. Set the following Operation Parameters to True:

4. Click Enable Schedule

5. Navigate to (Home > ITOM > Job Scheduling)

6. Wait for the Job schedule Time, and Click on the Job Name: Harry Hornbill

7. Click Job History

8. Confirm the Status of the Job

Hornbill Service Manager Interaction

Business Process Manager

Runbook Process

1. Navigate to (Home > Applications > Hornbill Service Manager > Business Processes)
2. Locate EXAMPLE Hornbill Incident Process and click the Copy Process action button
3. Enter the name Demo Business Process, and click Apply
4. Select the Connector between the Start and Set Status to New nodes
5. Right Click and Select Runbook Process
6. Double click on the new node
7. Select Run Harry from the Runbook drop down
8. Click Save
9. Publish the Business Process ** Needs work ***
10. Assign the new process to an Incident ** Needs work ***
11. Raise an Incident

IT Automation

1. Navigate to (Home > Applications > Hornbill Service Manager > Business Processes)
2. Locate Demo Business Process and click the link under Workflow
3. Right Click the Runbook Process node, and select Delete
4. Add a new node by dragging the Arrow underneath the Start node to a blank area and releasing
5. Select IT Automation
6. Double click on the new node
7. Select Run Package as Demonstration > Harry Hornbill ...
8. Click Apply
9. Set Target Machine type to Machine, and select a Computer
10. Connect the New IT Automation node to the Set status to New node
11. Click Save
12. Publish the Business Process ** Needs work ***
13. Raise an Incident