ITOM Roles and Rights

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Introduction ITOM provides additional rights that can be assigned security roles, allowing access to its individual features. One System Role is currently provided, allowing full access to any user account assigned to it. If this role is not favourable the creation of a Custom Role, containing a combination of the ITOM rights detailed below, and the many others provided by the Hornbill platform, can be used.

Related Articles Roles Explained

• Roles

• ITOM Administrator

This role enables full access to the use and administration of the ITOM

• Rights

• Manage Automation Jobs

Enables access to the job queue where IT Automation and Discovery Jobs can be inititaed

• Manage Inventory

Enables access to the inventory where devices can be organised and there managed status set

• Manage Runbooks

Enables access to the Runbook orchestration features

• Manage Site Integration Services

Enables the creation and management Site Integration Connectors

• Manage Site Integration Packages

Enables the ability to create and manage custom packages

• Additional Rights

• Manage Business Process

Required for access to the Orchestration features provided by Runbooks (powered by the BPM)

It should be noted that the above rights may also be restricted by the ITOM subscription that has been configured for the Hornbill instance.