Difference between revisions of "Employee Portal"

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{{bluebanner|[[Main Page|Home]] > [[Applications]] > [[Collaboration]] > Employee Portal|[[:Category:Collaboration|Index]]}}
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{{breadcrumb|[[Main Page|Home]] > [[Applications]] > [[Collaboration]] > Employee Portal|Collaboration}}
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[[File:Service-catalog-company-home-header.png|center|link=]]
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{{Section|
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<BR>
 
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{|style="width: 100%"
 
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|style="width:73%"|
 
 
==Introduction==
 
==Introduction==
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The Employee Portal is the next evolution of Hornbill Self Service aiming to help deliver an exceptional employee experience and is intended to supersede the existing Hornbill Service Portal. The Employee Portal sees the self service experience move closer to the core of the Hornbill Platform, becoming part of the live.hornbill.com domain.
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[[file:employeePortalLandingPage.png|400px|right|border|link=https://wiki.hornbill.com/images/8/8f/EmployeePortalLandingPage.png]]
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|style="width:5%"|
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The Employee Portal provides access to the Employees of your organization.  All users that have been added to Hornbill will have access to the Employee Portal.
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<br><br>
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The Employee Portal is a highly configurable environment where you can add widgets and enable features for your employees to be able to access their services, communicate with the Service Desk, submit and view requests, chat with support staff, and access shared documents.
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<br><br>
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The Employee Portal can be accessed through the main Hornbill browser app by both Basic Users and Application Users. Users can also access the Employee Portal using the Hornbill Mobile Catalog app.
 
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|style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"|
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{{rightBox|Related Articles|
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:* [[Customize Employee Portal]]
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== Related Articles ==
 
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:* [[Manage Employee Portal|Employee Portal Administration]]
 
 
:* [[Employee Portal Page Configuration]]
 
:* [[Employee Portal Page Configuration]]
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:* [https://community.hornbill.com/topic/17090-employee-portal-preview-release/ Employee Portal Feedback]
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:* [[Service Domains Administration|Service Domains]]
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|}
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:* [[Single_Sign_On_Profiles|Mobile web app and SSO Profiles]]
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:* [[Configuration_of_Hornbill_Web_App_in_Microsoft_InTune|Deploying and SSO Setup for Mobile web app with MS InTune]]
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== Accessing the Employee Portal ==
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}}
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=== Web Brower URL ===
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}}
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Previously, users had access to their Service Catalog using the service.hornbill.com domain.  Hornbill Applications users use the live.hornbill.com domain to access their applications.  The Employee Portal brings the Service Catalog and the Applications together under live.hornbill.com.
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{{Section|
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== Web Browser ==
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=== Hornbill Menu ===
 
  
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=== Accessing ===
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You can access Hornbill using any web browser. Navigate to '''live.hornbill.com/<Your_Instance>'''. If you don't know your instance name, you may need to contact your IT support team.
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Users that are not subscribed to any Hornbill Apps (Basic Users) will be taken directly to the Employee Portal when they login.  Users that are subscribed to one or more applications will access the Employee Portal through the '''Company Home''' option under the '''Home''' Icon in the left hand menu bar.
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{{infobox|If you are a full collaboration or app user you have an option to set the Company Home as your landing page. While you are on the Company Page, you can select the option under your Profile Menu titled, '''Make this my default View'''.  This will become your starting point every time you open Hornbill.  When clicked on, the Hornbill Logo in the top banner will also return you to your default view.}}
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|}}
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=== Navigation ===
  
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== Terminology ==
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:* '''Header'''
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:* '''Company Home Page'''
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:: To navigate between pages, the top section of the page contains links to other business areas that have been defined.  Each of these areas can have it's own page or may link to a dedicated service.  Within the header, there is also a breadcrumb that gives you a link back to previous pages and to the company home page.
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::This is the main landing page or entry point of the Employee Portal.
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:* '''Body'''
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:* '''Service Domain'''
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:: The main body of each page will consist of one or more [[Employee Portal Widgets|widgets]] that have been added and configured by a page manager. These [[Employee Portal Widgets|widgets]] provide information, links, and the ability to interact with one or more Service Desks.
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:: An entity in charge of grouping services and other functional items. Each Service Domain will have at least one page.
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:* '''Footer'''
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:* '''Home Organisation'''
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:: At the bottom of the page, an optional section may be displayed which provides some details about your company, including contact information and social media links.
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:: A setting governing which branding a user will experience when viewing the employee Portal.
 
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<br>
 
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<br>
 
  
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== Configuring a New Page ==
 
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After you have applied branding, your chosen colour scheme, and headings, is time to start configuring the new page for your employees.
 
  
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The first page would be the Company Home Page. You need to have the ''Home Page Manager'' role in order to do this.
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== Mobile Version ==
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Hornbill has provided a Progressive Web App (PWA) to give users a fast and UI rich solution to accessing their company's home page which can be packed full of valuable information and Service Catalog access.
  
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* Go to the Employee Portal (live.hornbill.com/YOUR_INSTANCE) and from the main menu click the '''Company Home''' button.
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=== Accessing ===
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* This will show you a message saying that the page does not exist and a button to create it (in some cases the Company Home Page will be predefined, in such case skip to the Page Designer part).
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The mobile app can be accessed using your mobile's browser and navigating to '''mcatalog.hornbill.com/<Your_Instance>/'''. If you don't know your instance name, you may need to contact your IT support team. A login button will display when you first connect. In most cases, this will be your network login for your company.
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* Click create and fill the form. You can create a different version for Users and Basic Users or the same for both.
 
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* Once the page is created it will show you the preview with the page designer on the right-hand side.
 
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** Page Designer
 
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*** You can add new widgets by clicking on the "Add Widgets" button and drag the widget to the list down below.
 
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**** [[File:Service-catalog-designer-drag-widget.png]]
 
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*** Almost every widget can be customised by clicking on the pencil icon next to the widget. For example, here you can see the Services List widget. It can display services for a specific domain or all domains. Also it can show the services as tiles or as a list. This is good when you have a long list of services.
 
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**** [[File:Service-catalog-edit-services-list-widget.png]]
 
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'''NOTE:''' Don't forget to Publish the page settings, otherwise it will remain in Draft mode and users will not see the changes.
 
  
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[[File:Service-catalog-publish-button.png]]
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=== Home Screen ===
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Once you are logged in, you can add the Hornbill Employee Portal to your mobile device's Home Screen.  If you are using an Android device you may get a prompt to Add the Hornbill App to your Home Screen.  If you select to do this, an application icon will be added to your phone which will provide quick access back to Hornbill and also open the app in a full screen. On an iOS device, you can select from the Safari Options when on the Hornbill Employee Portal site to add the site to your Home Screen.
 
<br>
 
<br>
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<br>
 
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=== The Page Layout ===
 
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Consists in four columns and multiple rows.
 
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A widget can be added to span between one four columns.
 
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[[File:Service-catalog-designer-change-columns.png]]
 
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Rows have fixed heights but the first and last rows are flexible. The first one has a limitation to prevent the layout to become unuseful but the last row is fully flexible. This way you can place widgets that can take big space such as a workspace.
 
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==Mobile Support==
 
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Coming soon...
 
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<!--A dedicated implementation for mobile devices is available in mcatalog.hornbill.com/YOUR_INSTANCE
 
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Although it can be accessed from any device (also desktop) is optimized for mobile and therefore only Chrome and Safari are supported in I-OS (iphone/ipad), Android and Windows
 
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The page will allow you to add to the home screen meaning you can access it without the need to open the browser. It will add an icon to your desktop. This option will be displayed to you after logging in.
 
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=== Customisation ===
 
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-->
 
  
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== Known Issues ==
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=== Navigation ===  
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There are a number of known issues.
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[[File:ephome.png|right|200px|border|link=https://wiki.hornbill.com/images/0/0d/Ephome.png]]
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# Translations - Some translations are not available yet
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In the top right of the Mobile app, the menu button lets you view and navigate to other available pages and options.
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# Designer:
 
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## Sometimes after pressing "Public" the page shows "No Page Found" message.
 
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##* ''Workaround: Exit the design view or refresh (F5)''
 
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# Widgets:
 
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## Search Widget - Has some usability issues
 
  
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If you have issues that are not listed here or suggestions please share them on the Hornbill Community Forums here: https://community.hornbill.com/topic/17090-employee-portal-preview-release/
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:* '''Domain Pages'''
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:: A list of the available pages that you can navigate to are listed here.  These pages will normally represent the main business areas within your company.  A link back to the main page is provided in the header.
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:* '''Settings'''
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::* '''''Your Profile Information'''''
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::: See your logged in profile along with picture and job title.  Not you?  Use the logout option.
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::* '''''Versions'''''
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::: This maybe asked for by Hornbill Support for any issues that are reported, to ensure you are on the latest version.
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::* ''''' Clear Cache'''''
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::: This will clear any locally cached files. Clearing the cache may correct some issue that are a result of out of date cached files.
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::* ''''' Logout '''''
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::: This will log you out of your session.
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:* '''About'''
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::: Your company's contact information
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[[Category:Collaboration]]

Latest revision as of 21:01, 13 September 2023

Home > Applications > Collaboration > Employee Portal Index

Introduction

EmployeePortalLandingPage.png

The Employee Portal provides access to the Employees of your organization. All users that have been added to Hornbill will have access to the Employee Portal.

The Employee Portal is a highly configurable environment where you can add widgets and enable features for your employees to be able to access their services, communicate with the Service Desk, submit and view requests, chat with support staff, and access shared documents.

The Employee Portal can be accessed through the main Hornbill browser app by both Basic Users and Application Users. Users can also access the Employee Portal using the Hornbill Mobile Catalog app.

Web Browser

Accessing

You can access Hornbill using any web browser. Navigate to live.hornbill.com/<Your_Instance>. If you don't know your instance name, you may need to contact your IT support team. Users that are not subscribed to any Hornbill Apps (Basic Users) will be taken directly to the Employee Portal when they login. Users that are subscribed to one or more applications will access the Employee Portal through the Company Home option under the Home Icon in the left hand menu bar.

Information
If you are a full collaboration or app user you have an option to set the Company Home as your landing page. While you are on the Company Page, you can select the option under your Profile Menu titled, Make this my default View. This will become your starting point every time you open Hornbill. When clicked on, the Hornbill Logo in the top banner will also return you to your default view.

Navigation

  • Header
To navigate between pages, the top section of the page contains links to other business areas that have been defined. Each of these areas can have it's own page or may link to a dedicated service. Within the header, there is also a breadcrumb that gives you a link back to previous pages and to the company home page.
  • Body
The main body of each page will consist of one or more widgets that have been added and configured by a page manager. These widgets provide information, links, and the ability to interact with one or more Service Desks.
  • Footer
At the bottom of the page, an optional section may be displayed which provides some details about your company, including contact information and social media links.


Mobile Version

Hornbill has provided a Progressive Web App (PWA) to give users a fast and UI rich solution to accessing their company's home page which can be packed full of valuable information and Service Catalog access.

Accessing

The mobile app can be accessed using your mobile's browser and navigating to mcatalog.hornbill.com/<Your_Instance>/. If you don't know your instance name, you may need to contact your IT support team. A login button will display when you first connect. In most cases, this will be your network login for your company.

Home Screen

Once you are logged in, you can add the Hornbill Employee Portal to your mobile device's Home Screen. If you are using an Android device you may get a prompt to Add the Hornbill App to your Home Screen. If you select to do this, an application icon will be added to your phone which will provide quick access back to Hornbill and also open the app in a full screen. On an iOS device, you can select from the Safari Options when on the Hornbill Employee Portal site to add the site to your Home Screen.

Navigation

Ephome.png

In the top right of the Mobile app, the menu button lets you view and navigate to other available pages and options.

  • Domain Pages
A list of the available pages that you can navigate to are listed here. These pages will normally represent the main business areas within your company. A link back to the main page is provided in the header.
  • Settings
  • Your Profile Information
See your logged in profile along with picture and job title. Not you? Use the logout option.
  • Versions
This maybe asked for by Hornbill Support for any issues that are reported, to ensure you are on the latest version.
  • Clear Cache
This will clear any locally cached files. Clearing the cache may correct some issue that are a result of out of date cached files.
  • Logout
This will log you out of your session.
  • About
Your company's contact information
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