Difference between revisions of "Employee Portal"

Revision as of 23:30, 21 January 2020

Home > Applications > Collaboration > Employee Portal

Introduction

The Employee Portal is the next evolution of Hornbill Self Service aiming to help deliver an exceptional employee experience and is intended to supersede the existing Hornbill Service Portal. The Employee Portal sees the self service experience move closer to the core of the Hornbill Platform, becoming part of the live.hornbill.com domain.

Terminology

Company Home Page

This is the main landing page or entry point of the Employee Portal.

Service Domain

An entity in charge of grouping services and other functional items. Each Service Domain will have at least one page.

Home Organisation

A setting governing which branding a user will experience when viewing the employee Portal.

Configuring a New Page

After you have applied branding, your chosen colour scheme, and headings, is time to start configuring the new page for your employees.

The first page would be the Company Home Page. You need to have the Home Page Manager role in order to do this.

Go to the Employee Portal (live.hornbill.com/YOUR_INSTANCE) and from the main menu click the Company Home button.
This will show you a message saying that the page does not exist and a button to create it (in some cases the Company Home Page will be predefined, in such case skip to the Page Designer part).
Click create and fill the form. You can create a different version for Users and Basic Users or the same for both.
Once the page is created it will show you the preview with the page designer on the right-hand side.
- Page Designer
  - You can add new widgets by clicking on the "Add Widgets" button and drag the widget to the list down below.
  - Almost every widget can be customised by clicking on the pencil icon next to the widget. For example, here you can see the Services List widget. It can display services for a specific domain or all domains. Also it can show the services as tiles or as a list. This is good when you have a long list of services.

NOTE: Don't forget to Publish the page settings, otherwise it will remain in Draft mode and users will not see the changes.

The Page Layout

Consists in four columns and multiple rows.

A widget can be added to span between one four columns.

Rows have fixed heights but the first and last rows are flexible. The first one has a limitation to prevent the layout to become unuseful but the last row is fully flexible. This way you can place widgets that can take big space such as a workspace.

Mobile Support

Coming soon...

Known Issues

There are a number of known issues.

Translations - Some translations are not available yet
Designer:
1. Sometimes after pressing "Public" the page shows "No Page Found" message.
  - Workaround: Exit the design view or refresh (F5)
Widgets:
1. Search Widget - Has some usability issues

If you have issues that are not listed here or suggestions please share them on the Hornbill Community Forums here: https://community.hornbill.com/topic/17090-employee-portal-preview-release/

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-== Configuring a Service Domains ==
-The Employee Portal adds a new dimension to self service through a feature called "'''Service Domains'''" which facilitates the grouping of services and pages relevant to a specific business area. Service Domains are created and managed via Hornbill Administration '''''Home > Service Catalog > Service Domains'''''
-You need to have the ''Admin Role'' to manage Service Domains.
-[[File:Service-catalog-main-tile2.png]]
-There is a list of predefined Service Domains, you can or change the properties of these.
-[[File:Service-catalog-service-domains-list.png]]
-You can also create a list of '''Categories''' for each Service Domain. If you have a long list of services, it will help you filter those.
-One or more '''Owners''' can be assigned to a Domain, this will allow a group of people to manage the page associated with that Domain.
-[[File:Service-catalog-service-domain-owners.png]]
-* NOTE: At this stage, please ignore the "External" catalog as it is for future purposes.
-<br>
-<br>
-=== Associating Services to a Service Domain ===
-When the Employee Portal experimental flag (''experimental.feature.core.useNewEmployeePortal'') has been enabled, any services that exist in an application such as Hornbill Service Manager can be associated to a service domain using the appropriate fields that appear in the service details when creating or managing a service via the Service Portfolio. It's also possible to set a "Service Domain Category" too.
-<br>
-<br>
 == Known Issues ==
 There are a number of known issues.