Difference between revisions of "Contacts"

Revision as of 14:30, 22 January 2015

The Contact feature allows users of Hornbill to record contact information about people that are outside the business or organisation.

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-[[File:Contact.png]] '''Contacts'''
+__NOTOC__[[Main Page|Home]] > [[Collaboration]] > Contacts
-A Contact is a type of user that does not Collaborate within Hornbill as a [[What_are_Co-Workers? | Co-worker]] would be able to but you can choose to allow them access to certain resources. A contact could be a non-collaborating person in your organisation, or an individual in one of your customer’s [[What_are_Organisations? |organisations]].
+==Introduction==
+The Contact feature allows users of Hornbill to record contact information about people that are outside the business or organisation.
-For example (if using [[What_is_Service_Manager? |Service Manager]]), a Contact can report and track Incidents and [[What_are_Service_requests? |Service requests]], by calling or emailing the Service Desk , or report an Incident against a Service via [[What_is_Guest_Access_to_Hornbill? |''Guest Access'']].
+== Features ==
+* Organization
+* Guest Access
+[[Category:Collaboration]]