Charts

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Home > Service Manager > Request List > Views > Charts

Introduction

It is possible to create one or multiple Charts against each View that you have defined. Once Charts are created they will automatically be added to your personal Dashboard, which will become accessible from a 'My Dashboard' Icon MyDashboardIcon.png on the Request list. This Icon will not be visible unless at least one Chart is created against one of your Views.

You can toggle between your Request list view and your My Dashboard by clicking on the MyDashboardIcon.png icon when on your Request List view, and the MyList.png icon when on the My Dashboard View.

Creating Charts

Creating charts.png

In order to create a Chart, firstly you must have defined a View on the Request List - Learn more about Views

  1. Click on the Charts tab from an existing View.
    • Criteria for the Chart is inherited from the View, and you can review the criteria from the Criteria tab when creating a Chart.
  2. Start by giving the Chart a name.
  3. Select the type of Chart you wish to create from the Chart Type drop down.
    • Depending on the Chart Type selected the Y and or X axis titles for the Chart will remain visible or be hidden if not relevant to the Chart type chosen.