Category Action Item

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Index

Introduction The Category Action Item lets you select the request category against the request

Related Articles Request Types Category Profiles

Selecting a Category

Category Tree

The category tree can be expanded by clicking on each node. Nodes that display an arrow indicate that there are more categories beneath it. The different levels of the category tree can be expanded or collapsed by clicking on these arrows.

By clicking on a category, the category will become selected. The selection of the last category in a branch can be enforced using the Service Manager setting guest.servicemanager.request.category.request.enforceLastItem

Once a category has been selected, it can be changed by either

• Selecting another category
• Selecting the highlighted category a second time
• Clicking on the Remove button

When a category is selected, a description box will appear if a description for that category has been provided. This is to give a user a bit more guidance to selecting the correct category. The description of a category can be defined in Administration under Category Profiles.