Difference between revisions of "Cancel Action Item"
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== Related Articles == | == Related Articles == | ||
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Revision as of 20:38, 15 June 2017
Home > Service Manager > Cancel Action Item
IntroductionThe Cancel Action within a request provides the facility to cancel the request. |
Related Articles
Cancellation ReasonsA number of default cancellation reasons are provided, and one needs to be chosen and a supporting description provided before the request can be cancelled. Cancellation reasons:
RolesOnly users with the appropriate Cancel application right will see the option to cancel a request. By default this includes the following roles:
System SettingsThe following system settings can be managed by your system administrator to control the behaviour once a request has been cancelled. These settings are available in the admin console: Home > Service Manager > Application Settings
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