Difference between revisions of "Cancel Action Item"
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==Introduction== | ==Introduction== | ||
| − | The Cancel Action within a request provides | + | The Cancel Action within a request provides the facility to cancel the request. |
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[[File:request_cancel_Action_item.png|right|400px]] | [[File:request_cancel_Action_item.png|right|400px]] | ||
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| + | === Cancellation Reasons === | ||
| + | |||
| + | A number of default cancellation reasons are provided, and one needs to be chosen and a supporting description needs to be provided before the request can be cancelled. | ||
| + | |||
| + | Cancellation reasons: | ||
| + | |||
| + | * Created in error | ||
| + | * Duplicate | ||
| + | * Not needed | ||
| + | * Other | ||
| + | |||
| + | Only users with the appropriate '''Cancel''' application right will see the option to cancel a request. By default this includes the following roles: | ||
| + | |||
| + | * Incident Management Full Access (can cancel Incidents) | ||
| + | * Problem Management Full Access (can cancel Problems and Known Errors) | ||
| + | * Change Management Full Access (can cancel Change requests) | ||
| + | * Release Management Full Access (can cancel Releases) | ||
| + | * Service Desk Admin (can cancel all request types) | ||
| + | |||
| + | === System Settings === | ||
| + | |||
| + | The following system settings can be managed by your system administrator to control the behaviour once a request has been cancelled. These settings are available in the admin console: '''Home > Service Manager > Application Settings''' | ||
| + | |||
| + | * webapp.view.ITSM.serviceDesk.requests.cancel.cancelRelatedActivities | ||
| + | This will cancel related activities when a request is cancelled | ||
| + | |||
| + | * guest.app.requests.notification.notificationType.cancelTeam | ||
| + | Notification type for the team that a cancelled request is assigned to | ||
| + | |||
| + | * guest.app.requests.notification.notificationType.cancel | ||
| + | Notification type for the owner that a cancelled request is assigned to | ||
Revision as of 08:23, 13 April 2017
Home > Service Manager > Cancel Action Item
IntroductionThe Cancel Action within a request provides the facility to cancel the request. |
Related Articles |
Cancellation Reasons
A number of default cancellation reasons are provided, and one needs to be chosen and a supporting description needs to be provided before the request can be cancelled.
Cancellation reasons:
- Created in error
- Duplicate
- Not needed
- Other
Only users with the appropriate Cancel application right will see the option to cancel a request. By default this includes the following roles:
- Incident Management Full Access (can cancel Incidents)
- Problem Management Full Access (can cancel Problems and Known Errors)
- Change Management Full Access (can cancel Change requests)
- Release Management Full Access (can cancel Releases)
- Service Desk Admin (can cancel all request types)
System Settings
The following system settings can be managed by your system administrator to control the behaviour once a request has been cancelled. These settings are available in the admin console: Home > Service Manager > Application Settings
- webapp.view.ITSM.serviceDesk.requests.cancel.cancelRelatedActivities
This will cancel related activities when a request is cancelled
- guest.app.requests.notification.notificationType.cancelTeam
Notification type for the team that a cancelled request is assigned to
- guest.app.requests.notification.notificationType.cancel
Notification type for the owner that a cancelled request is assigned to