Activities

Introduction

Activities is a central piece of the Hornbill solution and are provided both through the collaboration features, and from many of the line of business applications which you may install on your Hornbill Instance.

Activity Type

Activities can come in various forms but are summarised as follows:

Manually Created Tasks
Business Process Human Tasks
Authorization's

Creating Activities

Business Process Human Tasks and Authorization's are created using the business process designer and more information about these can be found via the related articles links

Manually created tasks can be created from the My Activities view, My Activities Side Bar view or from various views in line of business applications such as from requests in Service Manager, from Documents in Document Manager or on Configuration Items in Configuration Manager

Activity Attributes

Title - The Activity name
Description - Details relating to what need to be completed in the activity
Personal - Option to mark the activity as private
Category - Select the Category for the Activity, and in turn it's defined outcomes - you can create your own Activity Categories and custom outcomes from the Manage Activity Categories link in the related articles section.
Priority - Optionally set a priority for the activity (optional)
Assign To - Select if the activity should be assigned to a named user, role or group and select the relevant user, role or group accordingly
Starts On - Optionally select when the activity is required to start - select a date and time or choose the All Day option
Due On - Optionally select when the activity should be completed by. With a Due Date and time selected, an option to set reminders for the assignee and owner will be presented
Add Checklist - Optionally create a checklist and checklist items which need to be completed as part of the activity
Attach File - Optionally attach files relevant to the activity you are creating

Viewing Activities

Completing Activities