Activities

Introduction

Activities is a central piece of the Hornbill solution and are both provided through the collaboration features, but also used by many of the line of business applications which you may install on your Hornbill Instance.

Activity Type

Activities can come in various forms but are summarised as follows:

Manually Created Tasks
Business Process Human Tasks
Authorization's

Creating Activities

Business Process Human Tasks and Authorization's are created using the business process designer and more information about these can be found via the related articles links

Manually created tasks can be created from the My Activities view, My Activities Side Bar view or from various views in line of business applications such as from requests in Service Manager, from Documents in Document Manager or on Configuration Items in Configuration Manager

Activity Attributes

Title - The Activity name
Description - Details relating to what need to be completed in the activity
Personal - Option to mark the activity as private
Category - Select the Category for the Activity - you can create your own Activity Categories and custom outcomes from the
Priority
Assign To
Starts On
Due On
Add Checklist
Attach File

Viewing Activities

Completing Activities