Service Manager: Difference between revisions
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== Introduction == | __NOTOC__== Introduction == | ||
Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management. | Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management. | ||
Revision as of 16:06, 5 January 2015
Introduction
Service Manager is a powerful next generation IT Service Management application that enables IT teams to collaborate, share ideas, and manage common ITIL disciplines including Incident Management, Problem Management, Change Management, and Service Level Management.
Features
- Request List
- Dashboard
- Change Calendar
- My Boards
- IT Asset Management
- Services
- Self Service
Administration
Getting going with Service manager (for Administrators)
Frequently Asked Questions
Create requests to log Incidents
What is the timeline in a request?
How do I resolve or close a request?
What do I get as defaults for Service Manager?
What Service Manager Roles exist?
How can I set up or change a workflow process?
What are response and resolution times?
How do I change how Progressive capture works?