Hornbill Solution Center: Difference between revisions
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====Usage==== | ====Usage==== | ||
View your usage dashboard to see your | View your usage dashboard to see your | ||
:* Database Usage | :* Database Usage (The amount of space used directly within the database) | ||
:* Disk Usage | :* Disk Usage (The amount of storage used by items such as images and emails) | ||
:* Total Usage | :* Total Usage (Database Usage + Disk Usage) | ||
:* Users | :* [[Users#Account Types|Users]] | ||
:* Basic Users | :* [[Users#Account Types|Basic Users]] | ||
:* Shared Mailboxes | :* [[Shared Mailboxes]] | ||
:* Instance Storage Usage Monthly / Daily | :* Instance Storage Usage Monthly / Daily | ||
[[file:usageDashboard.png|800px|border|link=]] | [[file:usageDashboard.png|800px|border|link=]] | ||
====Application Subscriptions==== | ====Application Subscriptions==== | ||
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Support Passcodes | Support Passcodes | ||
Support Passcodes have been designed to allow Customers to grant temporary access to their Instance should this be needed for Support to investigate an open issue. | Support Passcodes have been designed to allow Customers to grant temporary access to their Instance should this be needed for Support to investigate an open issue. | ||
A Passcode will be generated against a particular User, allowing the Support Team Member the ability to investigate behaviour with the same access level as the User experiencing the issue. | A Passcode will be generated against a particular User, allowing the Support Team Member the ability to investigate behaviour with the same access level as the User experiencing the issue. | ||
Generating a Support Passcode to enable Hornbill Support to access your Instance | |||
<!-- {{#ev:youtube|6_AkMMTAndc|350|right}} --> | <!-- {{#ev:youtube|6_AkMMTAndc|350|right}} --> | ||
# Click on the ''Hornbill Configuration cog'' in the bottom left of the screen | # Click on the ''Hornbill Configuration cog'' in the bottom left of the screen | ||
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# The Passcode will be displayed | # The Passcode will be displayed | ||
Notes: | {{infobox|Notes: | ||
* Once this dialog is dismissed, you cannot retrieve this Passcode. | * Once this dialog is dismissed, you cannot retrieve this Passcode. Should you forget the current Passcode a new one will need to be generated. | ||
* Generating a new Passcode will automatically revoke the any existing Passcode | * Generating a new Passcode will automatically revoke the any existing Passcode | ||
* If there is an active Passcode the Revoke current access code button will active | * If there is an active Passcode the Revoke current access code button will be active. Clicking this will revoke access for the current Passcode.}} | ||
Clicking this will revoke access for the current Passcode. | |||
Revision as of 15:10, 14 February 2023
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