Difference between revisions of "Support Passcode"

Latest revision as of 19:41, 6 December 2022

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Hornbill Solution Center#Support

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-{{DISPLAYTITLE:Your Subscriptions}}{{bluebanner|[[Main_Page|Home]] > [[Administration]] > Your Subscriptions|[[:Category:Administration|Index]]}}
+#REDIRECT [[Hornbill Solution Center#Support]]
-{{IntroAndLinks|Get a view of all your subscription information for Hornbill.  This includes storage, mailboxes, users, and applications. Also available here is the ability to create a Passcode for Hornbill Support.|
-:* [[Hornbill_Solution_Center#App_Store|App Store]]
-:* [[Users]]
-:* [[Managing Instance Storage Usage]]
-}}
-== Subscriptions ==
-Here you are able to view all of your subscription information for Hornbill.  View everything from your space usage to which apps you are subscribed to.
-=== Storage Use ===
-[[File:YourSubscription.png|right|350px|link=https://wiki.hornbill.com/images/d/d2/YourSubscription.png]]
-Storage is divided into two main areas.
-{{bullet1|Database Usage|The amount of space used directly within the database.}}
-{{bullet1|Disk Usage|The amount of storage used by items such as images and emails.}}
-=== Users ===
-Users within Hornbill are divided into two types
-{{bullet1|Users|Users that have a Collaboration subscription and are available to be included in app subscriptions.  The number of Users cannot exceed the number of available subscription licenses}}
-{{bullet1|Basic Users|Users that are registered without a subscription.  These users will have access to the Employee Portal but they can't be added to an application subscription. There is no limit to the number of Basic Users.}}
-=== Application Subscriptions ===
-[[File:ApplicationSubscriptions.png|right|350px|link=https://wiki.hornbill.com/images/8/84/ApplicationSubscriptions.png]]
-The list of application subscriptions show which apps are available to you under your current subscription.
-{{bullet1|Application|Name of the application that is installed and available in Hornbill}}
-{{bullet1|Version|The version that is currently installed in Hornbill. Version updates are applied according to your maintenance schedule.}}
-{{bullet1|Install Date|The date on which the application was originally installed.}}
-{{bullet1|Subscriptions|The number of subscribers currently subscribed to the app.  Subscriptions listed as '''Unlimited''' are app that do not require additional subscriptions and are available to all Collaboration subscribers.}}
-== Support Passcodes ==
-[[File:Hornbill_Configuration_Solution_Centre_Your_Usage.PNG|right|300px]]
-Support Passcodes have been designed to allow Customers to grant temporary access to their Instance should this be needed for Support to investigate an open issue.
-A Passcode will be generated against a particular User, allowing the Support Team Member the ability to investigate behaviour with the same access level as the User experiencing the issue.
-=== Generating a Support Passcode to enable Hornbill Support to access your Instance ===
-<!-- {{#ev:youtube|6_AkMMTAndc|350|right}} -->
-Passcodes are Generated via the ''Your Usage'' page in the ''Hornbill Configuration'' section
-# Click on the ''Hornbill Configuration cog'' in the bottom left of the screen
-# Select '''Hornbill Solution Center''' from the dropdown list
-# Under the Subscription category select '''Your Usage'''
-# Select the '''Support''' tab
-# Click on the Generate Support Passcode button
-# In the popup
-## Select the User you wish the Passcode to be generated against
-## Select the duration of the passcode (from 1 to 72 hours)
-## Record a note of the purpose for generating the passcode
-## Click the Generate button
-# The Passcode will be displayed
-Notes:
-* Once this dialog is dismissed, you cannot retrieve this Passcode.
-* Generating a new Passcode will automatically revoke the any existing Passcode
-* If there is an active Passcode the Revoke current access code button will active
-Clicking this will revoke access for the current Passcode.

Difference between revisions of "Support Passcode"

Latest revision as of 19:41, 6 December 2022

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