Difference between revisions of "Summary not being populated in emails"

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== Related Articles ==
 
== Related Articles ==
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:* [[Routing Rules - Call Logging|Routing Rules - Call Logging]]
 
:* [[Routing Rules - Email updates from customer via email or via the portal|Routing Rules - Email updates from customer via email or via the portal]]
 
:* [[Routing Rules - Email updates from customer via email or via the portal|Routing Rules - Email updates from customer via email or via the portal]]
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:* [[Archiving Emails|Archiving Emails]]
 
 
:* [[Routing Rules not working|Routing Rules not working]]
 
:* [[Routing Rules not working|Routing Rules not working]]
 
:* [[Summary not being populated in emails|Summary not being populated in emails]]
 
:* [[Summary not being populated in emails|Summary not being populated in emails]]
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:* [[BPM is not sending emails|BPM is not sending emails]]
 
 
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==Introduction==
 
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Over time as emails are sent and received from and to customers, the numbers tend to build up to large quantities. It makes it hard to search for emails sent in a particular year the more emails there are.
 
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==1. Archiving Emails==
 
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In Hornbill, if there are several emails in a mailbox, you first view a few emails when you click on a mailbox but have to keep scrolling to see older emails. There is no current setting to enable auto archiving of emails.
 
  
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To get round this, it is advisable to create sub folders so that emails are moved from the Primary Inbox Folder, into individual subdirectories labelled by their months.
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==Summary not being populated in emails==
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Therefore, even though you would still have an issue with scrolling down taking time but at least they would be sorted according to months
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This issue occurs when the BPM’s Email Customer Node is triggered before the summary is populated on the call. To avoid this either amend the BPM configuration to have the email node after the summary is updated or amend the template to display the summary or not using ESP variables - a new functionality introduced recently and explained in more detail on our wiki:
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https://wiki.hornbill.com/index.php/Email_Template_Variables
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[[Category:How To - Email]]

Latest revision as of 13:15, 23 August 2018

Home > How To > Email > Summary not being populated in emails

The following is a complete list of the Email "How To" guides, hints, tips and videos that have been created to aid in the configuration and usage of the system.

Related Articles


Summary not being populated in emails

This issue occurs when the BPM’s Email Customer Node is triggered before the summary is populated on the call. To avoid this either amend the BPM configuration to have the email node after the summary is updated or amend the template to display the summary or not using ESP variables - a new functionality introduced recently and explained in more detail on our wiki:

https://wiki.hornbill.com/index.php/Email_Template_Variables

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