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- 19:36, 19 October 2015 diff hist +52 N File:New Organisation Form.png Complete the form with the details of your new Group current
- 19:30, 19 October 2015 diff hist 0 N File:Start Creating My Org Structure.png current
- 19:16, 19 October 2015 diff hist +294 Organisation
- 19:02, 19 October 2015 diff hist +1,437 Organisation
- 18:42, 19 October 2015 diff hist +676 Organisation
- 14:59, 7 October 2015 diff hist +30 N File:SM Escalations Add to Board.PNG Add to board Escalation Action current
- 14:59, 7 October 2015 diff hist +24 N File:SM Escalations Assign.PNG Assign Escalation Action current
- 14:58, 7 October 2015 diff hist +31 N File:SM Escalations Send Reminder.PNG Send Reminder Escalation Action current
- 14:58, 7 October 2015 diff hist +32 N File:SM Escalations Configure.PNG Configuring an Escalation Action current
- 15:54, 2 October 2015 diff hist +38 N File:SM Service Levels Create Response.png Creating a Service Level Response Time current
- 15:37, 2 October 2015 diff hist 0 N File:SM Service Levels main.png current
- 11:09, 29 September 2015 diff hist 0 m Practical Advice for Configuring your Hornbill Portals Danielr moved page Practical Advice for Configuring your Guest Access to Practical Advice for Configuring your Hornbill Portals: Guest Access is being retired to make way for the Service and Customer Portals
- 11:06, 29 September 2015 diff hist +176 Practical Advice for Configuring your Hornbill Portals
- 11:35, 28 September 2015 diff hist +931 Service Manager Priorities
- 11:34, 28 September 2015 diff hist 0 File:SM Move Priority.png Danielr uploaded a new version of "File:SM Move Priority.png" current
- 11:27, 28 September 2015 diff hist +56 N File:SM Move Priority.png Hovering over a Priority will cause the cursor to change
- 11:12, 28 September 2015 diff hist +23 N File:SM Create New Priority.png Creating a New Priority current
- 10:53, 28 September 2015 diff hist +38 N File:SM Add New Priority.png Click to begin creating a new priority current
- 10:53, 28 September 2015 diff hist +22 N File:SM Create Priority.png Create Priority Pop Up current
- 10:40, 28 September 2015 diff hist +36 N File:SM menu icon.PNG Service Manager Navigation Menu Icon current
- 15:15, 11 September 2015 diff hist +5 Progressive Capture Workflow
- 14:54, 11 September 2015 diff hist +7 Progressive Capture Workflow
- 14:52, 11 September 2015 diff hist +325 Progressive Capture Workflow
- 14:42, 11 September 2015 diff hist +90 N File:ProCap Application Settings.PNG Shows the Progressive Capture Service Manager settings located in Hornbill Administration. current
- 14:41, 11 September 2015 diff hist +204 N File:ProCap Initiation via the User App.png This image details the buttons that can be used to raise a new request within Hornbill service Manager, and identifies the Application string where the Progressive Capture flow to be invoked is specified. current
- 22:59, 30 August 2015 diff hist 0 Asset Management
- 22:53, 30 August 2015 diff hist +11 Asset Management
- 22:41, 30 August 2015 diff hist +5 Asset Types
- 22:41, 30 August 2015 diff hist +95 Asset Types
- 22:37, 30 August 2015 diff hist +426 Asset Types
- 22:34, 30 August 2015 diff hist +80 N File:Default Asset Types 1.PNG Hornbill Service Manager comes with a range of Asset Types configured by default current
- 21:24, 30 August 2015 diff hist -2 Asset Types
- 21:24, 30 August 2015 diff hist +200 Asset Types
- 21:18, 30 August 2015 diff hist +243 Asset Types →Deleting an Asset Type
- 21:17, 30 August 2015 diff hist +67 N File:Deleting an Existing Asset Type.PNG The Trash Can Icon appears to the right of the Asset Type on hover. current
- 21:12, 30 August 2015 diff hist -102 Asset Types
- 21:09, 30 August 2015 diff hist +15 Asset Types
- 20:52, 30 August 2015 diff hist +6 Asset Types
- 20:52, 30 August 2015 diff hist -27 Asset Types
- 20:51, 30 August 2015 diff hist +167 Asset Types
- 20:31, 30 August 2015 diff hist +711 Asset Types →Adding Types
- 20:22, 30 August 2015 diff hist +72 N File:Asset Type Properties Attribute Settings 1.PNG There are two settings against each attribute; "Visible" and "Mandatory" current
- 20:14, 30 August 2015 diff hist +1 Asset Types →Adding Types
- 20:14, 30 August 2015 diff hist +947 Asset Types →Adding Types
- 20:12, 30 August 2015 diff hist +152 N File:Creating a New Asset Type 2.PNG General Properties are common to all Asset Types. The Additional properties are specific to the Asset Class specified when creating your New Asset Type. current
- 19:52, 30 August 2015 diff hist +77 N File:New Asset Type Button.PNG Click on the "+ New Asset Type" button to begin creating your New Asset Type. current
- 19:51, 30 August 2015 diff hist +131 N File:Creating a New Asset Type 1.PNG The first step in creating a new Asset Type is to select an Asset Class and specify the name and description of the new Asset Type. current
- 19:37, 30 August 2015 diff hist -40 Asset Management →Service Manager Asset Overview
- 19:33, 30 August 2015 diff hist +578 Asset Management →Service Manager Asset Overview
- 18:56, 30 August 2015 diff hist +712 Asset Management
- 18:45, 30 August 2015 diff hist +41 N File:Asset Structure.png Hornbill Service Manager Asset Structure. current
- 11:18, 25 August 2015 diff hist +3 Progressive Capture Workflow →Features
- 11:17, 25 August 2015 diff hist +255 Progressive Capture Workflow →Features
- 23:16, 8 August 2015 diff hist +4 Service Portfolio →Deleting a Service
- 23:13, 8 August 2015 diff hist +2,491 Service Portfolio
- 22:32, 8 August 2015 diff hist +37 Service Portfolio
- 22:28, 8 August 2015 diff hist +121 Service Portfolio
- 22:15, 8 August 2015 diff hist +67 N File:SM Deleting a Service.png To delete a Service, click the trashcan icon that appears on hover. current
- 22:14, 8 August 2015 diff hist +94 N File:SM Editing Service Details.png To edit a section, click the edit button located on the right hand side of the section header. current
- 22:12, 8 August 2015 diff hist +52 N File:SM Editing a Service.png To edit an existing Service, click the Service name. current
- 22:10, 8 August 2015 diff hist +216 N File:SM Service Business Processes.PNG The Business Process section of the new Service form. In this section, workflows are associated to the Service. The associated workflow will be initiated when the particular request type is logged using this Service. current
- 22:05, 8 August 2015 diff hist +98 N File:SM New Service Details.PNG The Service Details section of the new Service form. The fields have been completed with examples. current
- 22:03, 8 August 2015 diff hist +124 N File:SM Design New Service.PNG Image showing the "Design New Service" button on the top right of the Services page. Click this to begin creating a Service. current
- 22:01, 8 August 2015 diff hist +75 N File:SM Menu Services.png Image showing the Service Manager menu with the Services menu item selected current
- 12:26, 15 June 2015 diff hist +537 Single Sign On with SAML 2.0 →Setting Up Hornbill for User Single-Sign-On
- 11:55, 15 June 2015 diff hist 0 Single Sign On with SAML 2.0 →Setting Up Hornbill for User Single-Sign-On
- 11:54, 15 June 2015 diff hist +1 Single Sign On with SAML 2.0 →Creating an auto-provisioning User Template
- 11:54, 15 June 2015 diff hist +26 Single Sign On with SAML 2.0 →Creating an auto-provisioning User Template
- 11:53, 15 June 2015 diff hist +5 Single Sign On with SAML 2.0 →Creating an auto-provisioning User Template
- 11:47, 15 June 2015 diff hist +804 Single Sign On with SAML 2.0 →Creating an auto-provisioning User Template
- 11:34, 15 June 2015 diff hist -8 Single Sign On with SAML 2.0 →Creating a Hornbill SSO Profile
- 11:25, 15 June 2015 diff hist 0 Single Sign On with SAML 2.0 →Setting Up Hornbill for User Single-Sign-On
- 11:24, 15 June 2015 diff hist -18 Single Sign On with SAML 2.0 →Creating a Hornbill SSO Profile
- 11:23, 15 June 2015 diff hist -10 Single Sign On with SAML 2.0 →Creating a Hornbill SSO Profile
- 11:21, 15 June 2015 diff hist +3 Single Sign On with SAML 2.0 →Setting Up Hornbill for User Single-Sign-On
- 11:21, 15 June 2015 diff hist +14 Single Sign On with SAML 2.0 →Creating a Hornbill SSO Profile
- 11:17, 15 June 2015 diff hist +1,005 Single Sign On with SAML 2.0 →Creating a Hornbill SSO Profile
- 13:25, 8 June 2015 diff hist +25 Mailbox Rights and Roles →Using the Pre-configured Mailbox
- 17:47, 12 February 2015 diff hist -2 Widgets
- 17:46, 12 February 2015 diff hist +291 Widgets
- 17:41, 12 February 2015 diff hist +1,005 Widgets
- 17:38, 10 February 2015 diff hist +7 Practical Advice for Configuring your Hornbill Portals
- 17:37, 10 February 2015 diff hist -1 Practical Advice for Configuring your Hornbill Portals
- 17:36, 10 February 2015 diff hist +42 Practical Advice for Configuring your Hornbill Portals
- 17:33, 10 February 2015 diff hist +163 Practical Advice for Configuring your Hornbill Portals
- 17:30, 10 February 2015 diff hist +11 Practical Advice for Configuring your Hornbill Portals
- 17:28, 10 February 2015 diff hist +55 Practical Advice for Configuring your Hornbill Portals
- 17:19, 10 February 2015 diff hist +1 Practical Advice for Configuring your Hornbill Portals
- 17:19, 10 February 2015 diff hist +1,304 N Practical Advice for Configuring your Hornbill Portals Created page with "__NOTOC__ Home > Administration > Portals > Guest Access > Practical Advice for Configuring Your Guest Access ===Images=== *For best results, the backgroun..."
- 17:09, 10 February 2015 diff hist +26 Manage Portals
- 15:52, 10 February 2015 diff hist +31 Manage Portals
- 18:00, 4 February 2015 diff hist 0 Email Administration
- 17:53, 4 February 2015 diff hist +179 Email Administration
- 18:06, 3 February 2015 diff hist -64 Email Administration
- 18:03, 3 February 2015 diff hist +341 Email Administration
- 16:56, 3 February 2015 diff hist +113 Email Administration
- 16:44, 3 February 2015 diff hist +9 Email Administration
- 16:44, 3 February 2015 diff hist +218 Email Administration
- 16:34, 3 February 2015 diff hist -6 Manage Portals
- 16:32, 3 February 2015 diff hist +331 Manage Portals