Solutions Action Item
Revision as of 15:55, 27 January 2016 by Jamesa (talk | contribs) (Jamesa moved page Incident Solutions to Solutions Action Item without leaving a redirect)
Home > Service Manager > Incident Requests > Solutions
Introduction
The Solutions Action on an Incident identifies possible solutions for that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available.
Features
- Accepting a solution
- Not the solution
- Resolve using a solution