Difference between revisions of "Solutions Action Item"
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__NOTOC__[[Main Page|Home]] > [[Service Manager]] > Incident Requests | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > Incident Requests | ||
==Introduction== | ==Introduction== | ||
| − | The Solutions option on an Incident identifies possible solutions | + | The Solutions option on an Incident identifies possible solutions for that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available. |
| + | == Features == | ||
* Accepting a solution | * Accepting a solution | ||
* Not the solution | * Not the solution | ||
* Resolve using a solution | * Resolve using a solution | ||
Revision as of 15:52, 27 January 2016
Home > Service Manager > Incident Requests
Introduction
The Solutions option on an Incident identifies possible solutions for that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available.
Features
- Accepting a solution
- Not the solution
- Resolve using a solution