Difference between revisions of "Solutions Action Item"
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(Created page with "==Introduction== The Solutions option on an Incident identifies possible solutions to that particular incident. The solutions icon is dynamic and is only displayed when a pot...") |
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==Introduction== | ==Introduction== | ||
The Solutions option on an Incident identifies possible solutions to that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available. | The Solutions option on an Incident identifies possible solutions to that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available. | ||
Revision as of 15:51, 27 January 2016
Home > Service Manager > Incident Requests
Introduction
The Solutions option on an Incident identifies possible solutions to that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available.
- Accepting a solution
- Not the solution
- Resolve using a solution