Difference between revisions of "Solutions Action Item"
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== Introduction == | == Introduction == | ||
| − | The Solutions Action on an Incident identifies possible solutions for that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available. | + | The Solutions Action on an Incident identifies possible solutions for that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available. If an Incident is linked to one or more Problem, or Known Error records, and any of those have defined Workarounds, then these will be available as possible Solutions on the Incident. |
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Revision as of 08:09, 19 June 2017
Home > Service Manager > Incident Requests > Solutions
IntroductionThe Solutions Action on an Incident identifies possible solutions for that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available. If an Incident is linked to one or more Problem, or Known Error records, and any of those have defined Workarounds, then these will be available as possible Solutions on the Incident. |
Related Articles |
Features
- Accepting a solution
- Not the solution
- Resolve using a solution