Difference between revisions of "Solutions Action Item"
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==Introduction== | ==Introduction== | ||
The Solutions Action on an Incident identifies possible solutions for that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available. | The Solutions Action on an Incident identifies possible solutions for that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available. | ||
| − | + | [[File:Solution_Action_Item_Image.png|right|400px]]] | |
== Features == | == Features == | ||
* Accepting a solution | * Accepting a solution | ||
* Not the solution | * Not the solution | ||
* Resolve using a solution | * Resolve using a solution | ||
Revision as of 16:15, 16 June 2017
Home > Service Manager > Incident Requests > Solutions
Introduction
The Solutions Action on an Incident identifies possible solutions for that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available.
]
Features
- Accepting a solution
- Not the solution
- Resolve using a solution