Difference between revisions of "Snippets"
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(Created page with "__NOTOC__Home > Service Manager > Incident Requests > Snippets ==Introduction== Snippets provide the ability to predefine common responses which you wa...") |
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| − | Snippets provide the ability to predefine common responses which you want to include in outgoing email | + | Snippets provide the ability to predefine common responses which you want to include in outgoing email content. The use of Snippets ensures that the same response does not need to be typed manually each time, and / or to ensure a consistent level of response is given by all analysts who use the snippets rather than manually entering responses each time. |
===Creating Snippets=== | ===Creating Snippets=== | ||
Revision as of 10:23, 8 April 2016
Home > Service Manager > Incident Requests > Snippets
Introduction
Snippets provide the ability to predefine common responses which you want to include in outgoing email content. The use of Snippets ensures that the same response does not need to be typed manually each time, and / or to ensure a consistent level of response is given by all analysts who use the snippets rather than manually entering responses each time.