Site Integration Services

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Introduction Hornbill's Site Integration Services (SIS) consists of two components, the setup and configuration within Hornbill and a Site Integrations package that needs to be installed on a computer within your organization which runs as a standard Windows NT Service. The SIS Server's role is to monitor the ITOM Job Queue for any jobs that it needs to execute, polling the queue every 15 seconds. This also acts as a heartbeat to the cloud registering that the Hornbill SIS is up and running. The service is accessible via a web page, which allows for the initial pairing and display of the current status of the service. The service is able to self update and pulls all information from the paired instance with regards to jobs that are required to be undertaken on specified devices on the network. There are currently two types of job that can be initiated; Computer Discovery and IT Automation. Automation jobs are powered via pre-built packages provided by Hornbill or custom built internally.

Related Articles IT Operations Management ITOM Job Queue

Download and Install Hornbill SIS

The Hornbill SIS package is downloaded from the Hornbill Instance in the form of Windows executable. Once downloaded, local administration rights will be required on the computer to install the SIS as a Windows NT Service.

Minimum requirements

• OS: Windows Server 2012, 2012 R2, 2016 or 2019
• RAM: 4GB
• Free Disk: 10GB

There is a minimal CPU load and will run on virtual as well as physical machines.

For package targets, currently 32 bit and 64 bit Windows on operating systems currently supported by Microsoft, with the OS requirements dependent on the package and what it delivers

Site Integration Services List

• Name

The name of the Connector that was provided when setting up

• Group

Name of the Group that the connector has been linked to

• Description

When creating the connector, a description can be added to provide further details about the connector and the linked SIS

• Service Type

Describes if the SIS is installed on a 64 or 32 bit operating system

• Service State

Lets you enable or disable the SIS

• Online Status

Displays the current status.

• Service Build

Displays the SIS Server version. Any Service showing an older build may highlight that there is an issue with automatic updates for that service

• Last Seen On

This will display the last time there was communication between the Hornbill SIS Service and the SIS Server