Difference between revisions of "Service Support Teams"
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| − | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[ | + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/overview#supporting-teams Hornbill Document Library]. |
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| + | [[file:hornbill-document-library.png|Service Support Teams|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/services/overview#supporting-teams]] | ||
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| + | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Portfolio]] > [[Service Details]] > Service Supporting Teams | ||
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==Introduction== | ==Introduction== | ||
The Supporting Teams feature is used to assign the Service Desk teams who will be supporting this service. Supporting teams will have the rights to view and manage requests for this service. When a service is first created, it is supported by all Service Desk teams. Once one or more teams have been allocated to a service, only those teams will have access to the service. | The Supporting Teams feature is used to assign the Service Desk teams who will be supporting this service. Supporting teams will have the rights to view and manage requests for this service. When a service is first created, it is supported by all Service Desk teams. Once one or more teams have been allocated to a service, only those teams will have access to the service. | ||
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| + | == Related Articles == | ||
| + | :* [[Service_Details|Service Details]] | ||
| + | :* [[Assign_Action_Item|Request Assignment]] | ||
| + | |} | ||
Members of Supporting Teams can: | Members of Supporting Teams can: | ||
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:* In order to enable this feature the following system setting needs to be turned on (is defaluted to Off). The Setting is accessible from the admin tool under '''Home > Service Manager > Application Settings''' | :* In order to enable this feature the following system setting needs to be turned on (is defaluted to Off). The Setting is accessible from the admin tool under '''Home > Service Manager > Application Settings''' | ||
::* ''servicemanager.progressiveCapture.servicedetails.enableSupportVisibility'' | ::* ''servicemanager.progressiveCapture.servicedetails.enableSupportVisibility'' | ||
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| + | [[Category:HDOC]] | ||
Latest revision as of 21:15, 10 April 2024
This document can now be found at its new location in the Hornbill Document Library.
