Service Portfolio
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Introduction
In Service Manager, a Service is used to manage and define an outcome that fulfills a particular business need for a customer. This is achieved using Service Levels, Business Process workflows, request routing, and subscriptions.
The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus or outcome.
Where Do I Configure a Service?
To configure a new Service or edit an existing one, you need to have a specific role associated to your Hornbill User account. The role is called Services Manager. Possessing this role will make the Services menu item available to you:
Select the Service Manager icon from the navigation bar and then Services.
Creating a Service
- To add a new Service select design new service, complete the required information and then finish
- To amend an existing service, select from the list and then edit the required changes and save
- To delete select the trashcan
to the right of service name and then OK
