Service Portfolio

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Introduction

In Service Manager, a Service is used to manage and define an outcome that fulfills a particular business need for a customer. This is achieved using Service Levels, Business Process workflows, request routing, and subscriptions.

The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus or outcome.

Creating a Service

You need to have a specific roll in Service manager to set up or amend services. For a new instance this will role will be the Service Manager.

1. Select the Service Desk on the navigation bar and then Services
2. To add a new Service select design new service, complete the required information and then finish
3. To amend an existing service, select from the list and then edit the required changes and save
4. To delete select the trashcan to the right of service name and then OK