Service Portfolio

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Introduction

The Services Page provides features and configuration options for defining the Services that you offer to your customers. These options include the defining of the services, request priorities, and shared service level agreements.

The definition of a service is a combination of service levels, business process workflows, request routing, and subscriptions to each of the services. The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus.

Administration

To create, view, or edit a Service, you need the Services Manager role associated to your Hornbill User account. Having this role will make the Services menu item visible under the Service Manager application icon.

Services

The Services List provides a list of the services that are being managed within Service Manager. From here you can

• Create a New Service
• Delete a Service
• View a Service

The Services List is divided into three different sections based on their portfolio status of Pipeline, Catalog, or Retired.

The Services displayed will depend on their Service Access Status (Private / Open)

Priorities

Hornbill Service Manager is delivered with three out-of-the-box Priorities; High, Medium, and Low. If you find these are not suitable for your needs, it is possible to add and delete them as required. At present, there is just one set of Priorities used across all Services, Teams, and Request Types.