Service Portfolio

Home > Service Manager > Services

Introduction

In Service Manager, a Service is used to manage and define an outcome that fulfills a particular business need for a customer. This is achieved using Service Levels, Business Process workflows, request routing, and subscriptions.

The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus or outcome.

Where Do I Configure a Service?

To configure a new Service or edit an existing one, you need to have a specific role associated to your Hornbill User account. The role is called Services Manager. Possessing this role will make the Services menu item available to you:

Select the Service Manager icon from the navigation bar and then Services.

Creating a Service

1. To add a new Service select design new service, complete the required information and then finish
2. To amend an existing service, select from the list and then edit the required changes and save
3. To delete select the trashcan to the right of service name and then OK