Difference between revisions of "Service Portfolio"
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The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus or outcome. | The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus or outcome. | ||
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| + | To configure a new Service or edit an existing one, you need to have a specific role associated to your Hornbill User account. The role is called '''Services Manager'''. Possessing this role will make the Services menu item available to you: | ||
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| + | [[File:SM_Menu_Services.png|center|Navigating to Services]] | ||
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| + | Select the Service Manager icon from the navigation bar and then ''Services''. | ||
==Creating a Service== | ==Creating a Service== | ||
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:# To '''add''' a new Service select design new service, complete the required information and then finish | :# To '''add''' a new Service select design new service, complete the required information and then finish | ||
:# To '''amend''' an existing service, select from the list and then edit the required changes and save | :# To '''amend''' an existing service, select from the list and then edit the required changes and save | ||
Revision as of 22:28, 8 August 2015
Home > Service Manager > Services
Introduction
In Service Manager, a Service is used to manage and define an outcome that fulfills a particular business need for a customer. This is achieved using Service Levels, Business Process workflows, request routing, and subscriptions.
The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus or outcome.
To configure a new Service or edit an existing one, you need to have a specific role associated to your Hornbill User account. The role is called Services Manager. Possessing this role will make the Services menu item available to you:
Select the Service Manager icon from the navigation bar and then Services.
Creating a Service
- To add a new Service select design new service, complete the required information and then finish
- To amend an existing service, select from the list and then edit the required changes and save
- To delete select the trashcan
to the right of service name and then OK
