Difference between revisions of "Service Portfolio"
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__NOTOC__[[Main Page|Home]] > [[Service Manager]] > Services | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > Services | ||
== Introduction == | == Introduction == | ||
| − | In ''Service Manager'', a Service is used to manage and define an outcome that fulfills a particular business need for a customer. This is achieved | + | In ''Service Manager'', a Service is used to manage and define an outcome that fulfills a particular business need for a customer. This is achieved using Service Levels, Business Process workflows, request routing, and subscriptions. |
| − | + | The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus or outcome. | |
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==Creating a Service== | ==Creating a Service== | ||
Revision as of 14:58, 30 June 2015
Home > Service Manager > Services
Introduction
In Service Manager, a Service is used to manage and define an outcome that fulfills a particular business need for a customer. This is achieved using Service Levels, Business Process workflows, request routing, and subscriptions.
The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus or outcome.
Creating a Service
You need to have a specific roll in Service manager to set up or amend services. For a new instance this will role will be the Service Manager.
- Select the Service Desk
on the navigation bar and then Services - To add a new Service select design new service, complete the required information and then finish
- To amend an existing service, select from the list and then edit the required changes and save
- To delete select the trashcan
to the right of service name and then OK
- Select the Service Desk
